Privacy Policy

Depending on how you interact with us, we may collect:

• Your name, business name, email address and phone number
• Information you submit through our contact or consultation forms
• Project requirements and business information you choose to share with us
• Billing and transaction information, where applicable
• Communications you have with us
• Website usage information, IP address and basic device and browser information
• Information collected through cookies and similar technologies
• Where applicable and lawful, call recordings, transcripts and messages (for example WhatsApp or email) handled through automations we build or operate

We only collect what is reasonably necessary to operate our website, communicate with you, deliver and improve our services, and meet legal and business requirements.

Please do not submit sensitive information, such as government ID numbers, payment card numbers, health information or passwords, through our forms unless we have specifically agreed to receive it.

We use the information we collect to:

• Respond to your enquiries
• Schedule consultations and calls
• Understand your automation requirements
• Prepare proposals and quotations
• Deliver and maintain our automation services
• Communicate with clients and provide support
• Process payments, where applicable
• Improve our website and services
• Maintain security and prevent misuse
• Comply with legal obligations

We do not sell personal information.

We provide AI-powered automation, workflow automation and integration services. Depending on the project, information may be processed through third-party AI models, automation platforms, CRM and communication systems, or cloud infrastructure selected for that project.

We use appropriate safeguards and share information only where reasonably necessary to provide the requested service, maintain our infrastructure or comply with the law.

We do not use client data to train our own AI models, and where third-party AI providers are used we aim to choose settings that avoid training on client data where such options are available.

To run our website and deliver our services, we may rely on third-party providers such as AI providers, automation platforms, CRM systems, email, calendar, scheduling and form tools, cloud hosting and database providers, communication tools, analytics services and payment providers.

These providers operate under their own terms and privacy policies. We are not responsible for their independent privacy practices.

When we process information on behalf of a client as part of an automation project, the client may remain responsible for the purposes and lawful basis of that processing. We process such information primarily to provide the contracted services and in line with the agreed scope and instructions.

Clients should only provide data that they are legally entitled to provide and process.

We use reasonable technical and organizational measures to protect information against unauthorized access, misuse, alteration, disclosure or loss. While we take reasonable measures to protect information, no method of transmission, storage, or processing over the internet can be guaranteed to be completely secure.

We keep information only for as long as reasonably necessary for the purposes described in this policy, to meet contractual obligations and legitimate business needs, to resolve disputes, to maintain security and to comply with legal requirements. After that, information is deleted, anonymized or securely disposed of where appropriate.

Our website may use cookies and similar technologies for essential functionality, security, understanding how the site is used, improving performance and, where applicable, analytics. You can control cookies through your browser settings, although some parts of the site may not work as intended if they are disabled.

Subject to applicable law, including the Digital Personal Data Protection Act, 2023 of India and similar laws where applicable, you may:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Withdraw consent, where processing is based on consent
• Raise privacy concerns by emailing manuallessai@gmail.com

We will respond within a reasonable time. Not every request can always be granted where legal or contractual exceptions apply, but we will explain why if that is the case.

Our website and services are intended for businesses and general audiences and are not knowingly directed toward children.

We work with clients in India and internationally. Information may be processed or stored in other countries when necessary to provide our services. We take reasonable steps to handle it in line with applicable legal requirements.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date.

For privacy questions, requests or complaints, contact us at manuallessai@gmail.com.